How do you explain a technical problem or decision to a non-technical person (written and oral English)?
Answer
- Start with the outcome and why it matters to them (impact, risk, cost, time), not with technology names.
- Use plain words and a simple analogy; define any unavoidable term once.
- Give 2 or 3 options with trade-offs and your recommendation.
- Be specific and honest about uncertainty: what you know, what you do not, and when you will know.
- In writing: short paragraphs, bullet points, a clear subject line, an explicit request ("I need a decision by Friday").
- Check understanding: ask them to restate the key point and invite questions.
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